Why Should Law Firms Consider A Legal Intake Service Or Virtual Receptionist?

Answering Service

What is a legal intake service? It is a 24/7 answering service or virtual receptionist that can take calls for you, night and day. You can make use of such a service however you like, and it can work wonders for your law office. If you think that an answering service could make a difference in the way your firm handles client calls, then you want to discover all the essential benefits.

One angle you can take with this type of system setup is lead collection. You’re going to have a virtual receptionist taking calls 24 hours a day. That means you can count on the answering service gathering leads for you when you otherwise wouldn’t have had someone answering the phone. You have to realize that many people aren’t going to call your office back when there is no answer, and they don’t always leave a message either.

But if they don’t always leave a message, what good is a virtual answering service going to do for you? This is where the companies get a little creative, and it’s where you can get creative, too. The options available to you will help you gather those leads, and it will help your clients and potential clients feel like they have better communication with you.

Not only that, but the virtual service you make available to your clients can also help with appointment scheduling. That is a significant benefit of this type of service. You can also advertise to potential clients how they can get in touch with you 24/7, albeit based on the system you have in place. It comes with its advantages for sure, don’t you see?

Then there is the fact that you can also count on call reporting as well. This means you get data about the calls you have coming into your business. You can track all kinds of data, and that can be helpful to your law firm. Are you starting to see more about how a legal intake service can benefit your law office?

Cost efficiency is one of the most important benefits of a legal intake service, but it’s just the beginning. There are so many other reasons why attorneys are reaching out to companies for virtual receptionists. These answering services in Los Angeles help lawyers in so many different ways, and it’s really amazing how much money people can save.

If you look at the stats, you’re going to see that lawyers often spend a fraction of what they would spend if they had a receptionist actually in the office taking calls. The part about making your law firm available to clients 24 hours a day can really make a difference, too. Think about how you might get a jump on the competition when potential clients start figuring out they can get in touch with you much easier than other attorneys.

Clients want access to their attorneys. Attorneys want to makes themselves accessible, but it’s not always that easy. Perhaps having a virtual receptionist or call answering service is one way to bridge the gap. How do you think such a service would fit in with your law firm?

How much would you be charged? Which companies out there can you depend upon to provide this type of service? You don’t want to risk your reputation as an attorney. You want to be sure whatever virtual receptionist you have in place is going to take care of the job according to the highest standards. Being able to provide a service for clients that give them access to you at all times is one way you can make your firm a little more transparent.

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4 Tips for Hiring a Live Answering Service 

4 Tips for Hiring a Live Answering Service 

Answering Service

As a business owner, you may be spending more of your time on administrative duties rather than concentrating on other business matters. There are a variety of productivity and operational hacks to enhance the efficiency of business owners. One of the most efficient and effective ways is by hiring a live answering service.

A live answering service is very important because it takes calls your calls instantly, directs the most essential calls to you and also screens out solicitors. In this case, you can only specialize in important calls only as opposed to time-wasting calls. This service is not useful when you are far away from your premises or when you are in meetings.

A live answering service takes over the role of a receptionist’s duties of taking and answering calls and allowing firms to compete with other major competitors. A live answering service will enable you to gain the best out of your business.

Below are tips for hiring a live answering service:

Service When You Need It

If your main objective with your live answering service is to ensure customers and prospects are usually greeted by a human, then you require a 24-hour answering service because you are not aware of when to expect calls. The main importance of the service is the ability to direct you with the most important calls. This will give your business an edge when competing with others without this service.  Here are some of the perks of a live answering service.

Affordable rates

Being in possession of a live answering service should enhance your profits since you spend most of your time generating leads, attracting clients and getting work done. You need to find an answering service that meets your needs and also within your budget boundaries. This service is cheaper when compared to hiring a receptionist because it will help you to concentrate on the main issues affecting the business and also help you to convert the potential customers to actual ones.

No contractual obligations

One of the advantages of being a business owner is the ability to make quick decisions and also making the necessary changes. This means that being relieved of various administrative duties will enable to concentrate on external factors affecting this business and this may result in an increase in productivity. That is why it’s important to hire a live answering service which provides quality services without necessarily locking you into a contract.

Get professional call introduction

A live answering service is meant to quickly and professionally direct you the most essential calls and at the same time introduce the caller. This is a great trait for independent professionals as well as small business owners who are in need of a project professional image so as to compete with other businesses and firms.

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Why a Live Answering Service is Better than an Automated One 

Why a Live Answering Service is Better than an Automated One 

Answering Service

A live answering service is much better when compared to the automated one, this is because some things require the human impression. An answering service is meant to answer your phone calls with professionalism, efficiency, and compassion. You need to evaluate the matter from the callers’ point of view, who may be one of your clients. When clients make a call they expect to receive a response and that is why it necessary to adopt a live answering service.
Below are the reasons Why a Live Answering Service is Better than an Automated One:

24-hour service

As a business owner, you don’t want your clients to encounter disruptions when making their calls due to inefficient machine communication. Communicating with each other via machines is not a great way to build effective client relationships. The traditional caller expects his phone call to be answered by an individual who will record the telephone message in an appropriate manner. A telephone answering services needs to be centric and not machine driven.

A Live Answering Service Provides the Human Connection

Collaborate with answering service care and introduce the human connection to your client phone experience. A live answering service provides a variety of answering services to choose from and is capable of customizing your telephone service to meet your business specific needs. A live answering service is meant to smooth out the operations of the business and at the same time providing trustworthy, courteous and efficient live call answering services.

Voicemail is Just Not Enough

Majority of the businesses solely focus on customer service and voice mail is not sufficient to fulfill the requirements. Voice mail has numerous disadvantages which are not found in live answering service and you may find your profits are reducing because of relying on automated voice mail systems as your main telephone communication. A live answering service is less costly, premier and will form the backbone of your communication system.

The other advantage is that a live answering service has highly qualified trained personnel answering your calls professionally and they may be situated in a central office from where they discharge their duties. An answering service requires to have full-time specialists onsite so as to guarantee quality and consistency. Agent who works from other places such as homes may not be able to provide the required levels of consistency in spite of answering calls.

The above are some of the reasons why a live answering service is better than the automated one.

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